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Thumbnails For Shareable/Traceable Links

Request:
We’d like to request an improvement to the "Share Media" function under the Resources > Share Trackable Link section within the Contacts tab.

Current Behavior:


When sending a media resource link (e.g., a video) to a prospect, the preview shows the user's name and profile image (e.g., “Christopher Allen”) instead of a visual thumbnail of the actual media being shared.

Proposed Enhancement:
Allow the system to generate a visual thumbnail of the actual media file (e.g., video preview or image thumbnail) in the shared link preview — similar to how YouTube or Vimeo previews appear when shared via text or social platforms.

Why This Matters:

  • A media thumbnail creates immediate clarity and engagement for prospects

  • It reduces confusion (especially when sharing multiple assets)

  • It makes the message feel more personalized and professional

  • It helps improve click-through rates and perceived value of shared resources

Ideal Outcome:
When a video or image is shared via "Share Media," the preview includes:

  • The media thumbnail

  • The title or filename

  • Optional: A short description or first line of media title

Status: Completed4 comments

Comments4

  • Andrea

    •

    Jun 20, 2025

    thanks for the great details provided! We’ll start working on it very very soon!

  • Artur

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    Jun 19, 2025

    100% agree. If I share media files or documents from the library my contact won’t know what is behind the 5 links I sent him. He will have to open first to see what’s behind, or I will have to reply to my link, so that it is easier to understand

  • Ilona

    •

    Jun 19, 2025

    Yes, totally agree! It feels a bit strange having our name and face there instead of the actual resource we’re sharing. Thx Christopher

  • McKenna

    •

    Jun 3, 2025

    Yes!! Definitely agree. It looks a little odd to have our name and face rather than the actual resource we’re sending.